Privacy Policy

Introduction

Your privacy is important to us, so we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information.

Definitions, Description, and Interpretation. Headings and sub-headings are inserted for convenience only and do not affect the construction or interpretation of these Privacy Policy. Words denoting the singular shall (where appropriate) include the plural and vice versa, and words denoting a gender include every gender. The words "including" and "include" are not words of limitation. References to persons shall be construed to include bodies incorporated or un-incorporated.

In this Privacy Policy, unless the context otherwise requires, the following definitions shall apply:

• "Cards" " including the virtual account and/or the physical and/or Cards which is provided to you upon sign-up through our services and completion of registration or Know-Your-Customer (KYC) process with us or our partners. The Cards are regarded as a stored value facility/debit under respective Country laws, and different types of payment products and services may be available to you from time to time.
• "Country" means the country or territory where you are residing and the Cards are issued.
• "MEHRA FOREX" we, us, ourselves refers to MEHRA FOREX PVT LTD, together with its employees, directors, affiliates companies, successors, and assignees. MEHRA FOREX PVT LTD (CRN: 202114043Z) is a company duly established and operating under the laws of Singapore, has its registered office at OFFICE NO.210, MOHALI INDUSTRIAL AREA PHASE 8, MOHALI 160055.
• "MFG wallet" " refers to Wallet application on mobile devices, cards, wearables, websites or portals that you can access from mobile devices or computers
• "You" " yourself refers to the Wallet and Cards users whether in their capacity as Spenders, Senders, Recipients, or visitors or users to any of MEHRA FOREXs websites, mobile apps and/or its APIs.

MEHRA FOREX PVT LTD and its affiliates (as applies) is the controller of the personal data. Personal data will be typically stored by MEHRA FOREX for a period of seven [7] years (unless specified otherwise). Our Data Protection Office (DPO) can be contacted at info@mehraforex.com, including any questions regarding this policy and our privacy practices.

You accept this Privacy Policy and consent to the collection, use or disclosure of personal data about you by us when you voluntarily provide the personal data to sign up for, access, or use any products, services, content, features, technologies, or functions offered by MEHRA FOREX. We reserve the right to amend this Privacy Policy at any time and for whatever reason we may deem proper, and any such amendment shall be effective upon notice to you by publication or other means of communication, electronic or otherwise. You are advised to check this Privacy Policy available on the MEHRA FOREX website from time to time for any updates or changes that may impact you. This is unless you object to those amendments by manifesting the intention to terminate your membership/agreement in writing within five (5) days from notice of the amendment. Your failure to notify us about this intention to terminate your membership/agreement as provided, and your continued use of MFG wallet, Cards and related services, or both, shall be taken as acceptance by you of the amendments.

Information Collection

2.1 When you use MFG wallet or use our related services, we collect information sent to the operation system by your computer, mobile phone or other access device. The information sent to us may include data on the pages you access, your computer IP address, device identifiers, the type of operating system you are using, your location, mobile network information, standard web log data and other information. MFG wallet web log and application data may include the browser type and/or mobile devices you are using and traffic to and from the application and/or MFG wallet. When you use MFG wallet or use our related services, we also collect information about your transactions and your activities.

2.2 In addition, if you use MFG wallet or related services, we may collect the following types of information:

• Contact information, such as your name, address, mobile number, email and other similar information.
• Detailed personal information such as your date of birth or national ID number.

2.3 We may also obtain information about you from third parties such as credit bureaus and identity verification services.

2.4 You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your MFG wallet , and authorizing us to have access to this information, you agree that we may collect, store and use this information in accordance with this Privacy Policy.

2.5 In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with the MFG wallet provided by us. For example, we may evaluate your computer, mobile phone or other access devices to identify any malicious software or activity.

2.6 We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with other websites and services offered by us.

Protection and Storage of Personal Information

3.1 Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

3.2 We store and process your personal information on our servers in Asia, Europe and elsewhere in the world where our facilities are located. We shall protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards are firewalls and data encryption, physical access controls to data centers, and information access authorization controls. These are assured via compliance and certification to industry and regulatory standards by internal audit and via independent third parties.

Use of Information

4.1 The primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. Your personal information may be used to:

• provide MFG wallet and related services and customer support;
• process transactions and send notices about your transactions;
• resolve disputes, collect fees, and troubleshoot problems;
• prevent potentially prohibited or illegal activities, and enforce the Terms and Conditions;
• customize, measure, and improve MFG wallet and related services and the content, layout, and operation of our websites and applications;
• deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
• contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by the MFG wallet Terms and Conditions;
• compare information for accuracy and verify it with third parties.

4.2 We shall not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize MFG wallet and related services, content, and advertising.

4.3 We may call or send a text message (SMS) to you at a mobile phone number that you have provided.

4.4 If you do not wish to receive marketing communications or participate in ad-customization programs, simply indicate your preference by following the directions that may be provided within the communication or advertisement.

Review, Edit or Change of Account Information and Close of Account

5.1 You can review and edit your personal information at any time by logging into your account and reviewing your account settings and profile or by calling Customer Service number provided on our website from time to time. You can also close your account by calling Customer Service. If you close your Cards and MFG wallet, we shall mark your account in our database as "Closed" but may retain personal information from your account as required by laws and/or to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce the Terms and Conditions, or take other actions as required or permitted by law.

Security

6.1 Your role in safeguarding your Personal Data and Account Information

You are responsible for keeping your account information and password confidential. Failure to do so exposes you to the risks of fraud and loss. MEHRA FOREX will not be responsible for losses suffered by customers as a result of:

• Input errors or misuse of Cards and MFG wallet"s services;
• Negligent handling or sharing of your Password;
• Leaving a computer or mobile device unattended during an online session.
• Failure to immediately report known incidents of unauthorized account access.

6.2 We strongly recommend that you observe the following best privacy and security practices at all times:

• Managing your Personal Data and Account Information and Password
• Your Personal Data and Account Information and Password identify you when you use our services. If any of these become invalid or ceases to be effective, it is imperative that you inform us by calling the Customer Service number for the respective services.
• Ensure that no one can see your Password when you log into our system.
• Ensure that you keep your Password confidential at all times and do not divulge it to anyone.
• Do not allow anyone (without exception) to use your Personal Data and Account Information and Password, as you are responsible for all transactions undertaken with your Personal Data and Account Information and Password.
• Do not base your password on your Personal Data and Account Information such as your telephone number, birth date or the like.
• Memorize your Password and do not record it anywhere.
• Change your Password regularly.
• Do not use the same character more than twice for your Password.
• Do not recycle your recently used Password.
• Change your Password IMMEDIATELY if you suspect that someone knows it.
• The same Password should not be used for different websites, applications or services particularly when they relate to different entities.
• Do not select the option on your browser for storing or retaining user name and Password.

6.3 Take precautions against your security code keystrokes being captured

Exercise the necessary precautions to protect your personal computer against viruses and other malicious programs. Aside from damaging and/or destroying data, viruses and malicious programs can capture your Password keystrokes and other personal information and send them to another person without your consent. Precautions that you can take include the following:

• Ensure that you install an effective personal firewall as well as anti-virus, anti-spyware and anti-Trojan-horse software. These should be updated regularly.
• Do not download any software from a website that is of doubtful origin.
• Do not open any email or attachment that is from a source unknown to you. When in doubt, delete such email without opening it.

6.4 Inform us immediately of suspected invasion of your privacy or of unauthorized transactions.

If you suspect that your privacy has been invaded or that your account(s) has/have been accessed by unauthorized persons, please change your Password immediately and contact us by calling Customer Service. Check your transaction records to see if any transaction has been performed without your authorization. Should there be any unauthorized or unusual transactions, please notify us immediately. c. You should check your transaction records regularly and notify us promptly of any errors. At the minimum, you should check your transaction records at least once at the beginning of each month.